Planning and Administration Manager

Hours of Work: 35 per week

Closing date: 12th September 2025

Interviews: To be confirmed

At MSV Housing we''re committed to making sure our customers have good quality safe homes, and our Planning and Administration Manager are key to making this happen. We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Operations Manager, our Planning and Administration Manager provide leadership and oversight of the planning and administration functions for repairs, voids, MandE, FRA, damp and mould, and batched works, ensuring efficient budget management, KPI achievement, and accurate cost tracking. In collaboration with the Property Care Team, you will deliver a responsive, customer-focused service, while managing back-office operations and supporting workforce productivity and customer satisfaction. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What will our Planning and Administration Manager do;

Lead and manage a team of Repairs Coordinators and admin staff, ensuring high performance, development, and effective service delivery.

Drive customer satisfaction by promoting efficient service, reducing complaints, and ensuring clear communication and direction.

Oversee planning and administration of repairs, ensuring timely progression of work, achievement of KPIs, and full utilisation of repairs systems.

Ensure operational excellence through effective resource planning, budget management, accurate job closure, and subcontractor payment processes.

Support continuous improvement by contributing to audits, policy development, service innovation, and cross-team collaboration to enhance customer experience.

Relevant property or customer care related qualification

Evidence of and commitment to continual professional development

Strong leadership and delivery of an efficient support function (planning) for repairs and voids

A track record of leading/managing target driven teams.

Experience of formulating, implementing, and reviewing policy, procedure and operating standards.

Experience of a customer focused approach to service delivery.

We offer a range of great benefits including:

Flexibility on where you work with home working kit provided

33 days holiday per year plus bank holidays, and a holiday a buy scheme.

Company pension scheme with up to 10% matched contributions

Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.

Enhanced sick pay with up to 3 months full pay and 3 months half pay

Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives

Life assurance subject to being a member of our company pension scheme.

Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and ..... full job details .....