Planning and Administration Manager

Overview

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Planning and Administration Manager

role at

MSV Housing .Get AI-powered advice on this job and more exclusive features.This range is provided by MSV Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from MSV HousingAt MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Planning and Administration Manager are key to making this happen.What you will do

We’re looking for a skilled and organised individual to lead the planning and administration function across key property service areas, including repairs, voids, MandE, FRA, damp and mould, and batched works. This role plays a vital part in supporting high-quality service delivery, ensuring efficient budget processing, and contributing to the achievement of performance targets.You’ll manage a responsive, customer-focused back-office function, oversee accurate order and invoice processing, and work closely with internal teams to enhance service efficiency, value for money, and customer satisfaction.What you will do (Responsibilities)

Lead and manage a team of Repairs Coordinators and admin staff, ensuring high performance, development, and effective service delivery.Drive customer satisfaction by promoting efficient service, reducing complaints, and ensuring clear communication and direction.Oversee planning and administration of repairs, ensuring timely progression of work, achievement of KPIs, and full utilisation of repairs systems.Ensure operational excellence through effective resource planning, budget management, accurate job closure, and subcontractor payment processes.Support continuous improvement by contributing to audits, policy development, service innovation, and cross-team collaboration to enhance customer experience.Qualifications

Relevant property or customer care related qualificationExperience leading a high-performing support function, delivering efficient planning and administration for repairs and voids.Proven experience managing target-driven teams, with a focus on service delivery and continuous improvement.Strong analytical and decision-making skills, with the ability to solve problems, manage data, and interpret financial and performance information.Customer-focused approach, ensuring services are responsive, effective, and aligned with organisational standards.Confident in using ICT systems, managing data, and applying technology to enhance service delivery and operational efficiency.Benefits

Flexibility on where you work with home working kit provided33 days holiday per year plus bank holidays, and a holiday a buy scheme.Company pension scheme with up to 10% matched contributionsCompany funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.Enhanced sick pay with up to 3 months full pay and 3 months half payHealth and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiativesLife assurance subject to being a member of our company pension scheme.Learning and development to support you to develop the skills you need to fulfil your role and progress in your careerCommitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role. We encourage candidates to submit an ammonised CV if they can do so.MSV are also committed to supporting you to balance work and life, including with caring or parental responsibilities, and have a range of flexible working options and wellbeing support available to all colleagues.For more information about the role please visit our careers page where you will find a candidate pack and apply for the role: https://www.msvhousing.co.uk/careers/job-vacancies/If you wish to discuss the role informally, please contact Alex Orange, Operations Manager on 07955286906.Interviews are scheduled to take place on a date to be agreed; however, interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. We strongly recommend candidates apply early.We’re committed to inclusion and would love to hear from people from diverse backgrounds for this role.If you are not sure whether you meet our requirements for this role, but want to apply, go ahead. We will decide whether you are what we are looking for.Seniority level

AssociateEmployment type

Full-timeJob function

ManagementIndustries: Non-profit Organizations, Civic and Social Organizations, and Housing and Community DevelopmentMSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role. We encourage candidates to submit an ammonised CV if they can do ..... full job details .....