https://jobs.co.uk/job/planning-analyst-customer-experience-hays-business-support--985335dc-bdd7-4856-8ef0-66e8d12ffb5b RSS feed for Planning Analyst - Customer Experience at Hays Business Support. en-gb Thu, 03 Sep 2026 20:19:31 GMT https://jobs.co.uk/job/planning-analyst-customer-experience-hays-business-support--985335dc-bdd7-4856-8ef0-66e8d12ffb5b https://jobs.co.uk/job/planning-analyst-customer-experience-hays-business-support--985335dc-bdd7-4856-8ef0-66e8d12ffb5b Wed, 02 Sep 2026 23:00:00 GMT Location: Cardiff | Salary: £35833/annum | Type: Permanent | Your new role Produce forecasts and resource plans for specific business areas to assist in the delivery of departmental targets. Develop and effectively utilise bespoke planning and forecasting models to ensure that departments can achieve their KPIs in the most cost-effective manner. Maintain and operate workflow systems for forecasting and scheduling purposes. Analysis of various Contact Centre metrics and trends to continuously improve the plans and forecasts. What you''ll need to succeed Experience of Resource Planning and Demand Modelling Experience of working with and influencing key stakeholders in an organisation to help deliver effective plans Experience of operating and maintaining Telephony & WFM/WFO systems Ability to develop forecast models for a multichannel contact centre environment. Good knowledge of Microsoft Excel Proven track record of delivering effective resource planning Ability to communicate insights and meaning to all levels of seniority in a way which delivers the message clearly and succinctly. The ability to identify and highlight potential future issues that could impact the business and propose mitigation to avoid them. What y... Permanent