Planning & Building Control Support Assistant

Job Type: Planning & Building Control Support Assistant 
Job Type: Temporary
Location: Bideford, Devon
Hours: 37 hours per week
Working Pattern: Monday to Friday
Start Date: Monday, 22 June 2026 - End Date: Friday, 25 September 2026
Start Time: 08:00 - End Time: 17:00
Pay Rate: £13.26 - £13.90 per hour
 
Role Overview

• Primarily support the Building Control function within the Planning and Development Management service
• Provide high-quality administrative and clerical support to ensure efficient processing of applications and enquiries
• Deliver excellent customer service through a range of communication channels including telephone, email, and in-person contact
• Work as part of a busy team supporting planning, building control, enforcement, and related services

Key Responsibilities

• Process and maintain accurate records for planning applications, building control applications, and preliminary enquiries
• Update and manage information received from multiple sources in line with legal, regulatory, and data protection requirements
• Ensure correct validation of applications and support the validation process for planning and building control submissions
• Calculate planning and building control fees in accordance with government regulations and council fee schedules
• Issue correct notifications, decision documents, and correspondence to customers in line with legislation and council policies
• Handle incoming telephone calls, directing enquiries appropriately and taking messages where required
• Respond to customer enquiries across telephone, email, and face-to-face channels in a professional and timely manner
• Provide clear explanations of complex planning and building control matters in an understandable format
• Support administrative processes including post handling, scanning, document control, and email management

Skills, Knowledge & Experience

• Strong communication skills with the ability to deal effectively with the public and stakeholders
• Experience working in an office or administrative environment
• Experience providing customer service via telephone, email, and face-to-face
• Good IT skills including Microsoft Word, Excel, Outlook, and SharePoint
• Ability to work accurately with data and maintain attention to detail
• Ability to manage and prioritise workload in a busy environment

How to Apply:
To apply, reply to this advert with your CV or contact Nomvula on (phone number removed) or (url removed)

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