Planning Administrator

BDS are currently recruiting for a Planning Administrator to join a well-established housing association within their Exeter team.

This role will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery.

Key Responsibilities: 

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping your process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Confidently engaging with customers and colleagues about access for repairs.

Hours per Week: 37 hours

Working Pattern: Monday to Friday, 07:30 - 15:30 week 1 Monday to Friday, 09:00 - 17:00 week 2

Temp ongoing to start ASAP

Pay rate; £14.31ph PAYE- £18.54ph UMB

About The Candidate:

The ideal candidate will have;

• Excellent administrative skills.
• Good attention to detail.
• Data entry experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Be confident in having open conversations with customers and the wider business regarding access for repairs.
• Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Teams.

Apply now for immediate considoration!