Planner/Contract Administrator

Facilities Planner - North Lanarkshire - Salary up to 28,000 CBW are looking for an experienced planner working within facilities management to join a leading FM business based in the North Lanrkshire region of Glasgow. This role is responsible for organising engineering workloads, managing customer communications, and ensuring smooth daily operations. The position requires strong coordination skills, accurate reporting, and a proactive approach to maintaining service standards and customer satisfaction. Key Responsibilities:Coordinate engineer schedules, balancing planned, reactive, and quoted works to meet operational targets.Manage workflow from job creation to completion, ensuring accurate documentation and timely communication with customers and internal teams.Handle customer queries, escalations, emails, and phone calls, providing updates and resolving issues where possible.Raise purchase orders, liaise with suppliers and subcontractors, and monitor material availability.Arrange engineer travel, accommodation, access requests, and equipment hire as required.Maintain accurate records across CAFM systems and customer portals, ensuring compliance with all procedures.Support reporting requirements and contribute to consistent service-level performance and engineer utilisation.Person Specification:Strong organisational, planning, and prioritisation abilities.Excellent communication and interpersonal skills, with the ability to liaise across departments and with ..... full job details .....