Planner

Reporting to: Senior Planner Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Job Type: Full-time, Permanent Job Location: Office-based PURPOSE OF ROLE To provide high quality, professional administrative support to the business. To work closely with engineers sub-contractors and our client to deliver a timely well-informed service to our customer. To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously. See full job description for more information MAIN DUTIES Deliver a customer focused service ensuring the highest standards of customer service at all times Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors Manage customer expectations ensuring open lines of communication are maintained always Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base. Ensure accurate recording of queries and customer concerns Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint Plan engineers workload in advance ensuring communication to all relevant parties ensuring all are aware of details of a call out Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line ..... full job details .....