Planner

Do you thrive in a fast-paced environment where your decisions keep everything running smoothly?We''re recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you''ll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team. What will you be doing as a Planner?Scheduling service engineers for maintenance visits and installationsManaging customer communications including queries, quotations, service updates and contractsCoordinating export shipping for service work or product dispatchBuilding strong relationships with customers to ensure smooth service deliveryLogging and tracking service requests to ensure timely resolutionProducing service and performance reports using Excel and internal systemsSupporting improvements to customer service processes and operational systemsWe would LOVE to hear from you if you have the following skills and experience: Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority Ability to ..... full job details .....