Planner

Planner Based in Lambeth Temp-Perm Fully Office basedAbout the RoleWe are seeking an organised and proactive Planner to join our social housing team. The successful candidate will be responsible for scheduling and coordinating repairs, maintenance, and operational works to ensure excellent service delivery to residents and clients.Working closely with operatives, supervisors, subcontractors, and residents, the Planner will ensure appointments are efficiently arranged, resources are effectively allocated, and all works are completed within agreed service levels and contractual requirements.Key ResponsibilitiesSchedule and allocate repair, maintenance, and void property works to operatives and subcontractors.Manage diaries and workloads to maximise productivity and meet performance targets.Liaise with residents to arrange, confirm, and amend appointments as required.Monitor job progress and make adjustments to schedules in response to changing priorities.Ensure emergency, urgent, and routine repairs are appropriately prioritised.Maintain accurate records within internal systems and databases.Communicate effectively with operatives, supervisors, and client representatives regarding work allocation and job status.Track outstanding works and follow up to ensure timely completion.Identify scheduling conflicts and proactively implement solutions.Support the delivery of contractual KPIs and service standards.Handle resident enquiries professionally and provide updates on repair ..... full job details .....