Planner

Planner
Location: Cheam
Salary: Starting salary is GBP29,724
Hours: 8am - 5.30pm, Monday - Friday.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Planner to join their ever-expanding team.
Responsibilities of the Planner:
- Effectively planning engineers work
- Take ownership of your engineers'' daily workload
- Inbound calls from the engineers on the dedicated Engineer Line
- Monitor engineers are ready for work and dispatch unallocated works
- Check previous day has no outstanding works
- Ensure all works are planned and completed within the contracts SLA
- Managing the Action Lists that Planners are responsible for
- Scheduling appointments with customers
- Proactively work towards the reduction of incoming complaints
- In the event of absence, manage and monitor any changes to works scheduled
- Keeping customers informed and updated
- Support all team members in all tasks
- Ensure all daily tasks are completed
Requirements of the Planner:
- Excellent communication skills, both written and verbal on all levels
- Ability and willingness to step up to cover next level tasks
- Proactive approach
- Innovative whilst working within agreed structure
- Flexible and ability to adapt to change
- Committed to delivering exceptional service delivery both internal and external
- Maintain an efficient, professional and team focussed attitude at all times
- Trustworthy and able to promote a confidential environment
- Customer focussed
- Ability to work within and follow company and client''s policies and procedures
- Excellent planning and organisational skills
If you feel like you meet the above criteria for the Planner role, then please apply now!