Planner and Scheduler

Planner and SchedulerLocation- PeterleeGreat hours Monday to Friday, no evenings or weekend workingFull time permanent position with hybrid workingAbout the RoleWe''re looking for a highly organised, analytical, and proactive Planner and Scheduler to join our PHS Hygiene team. In this role, you''ll play a key part in ensuring our Service Drivers have optimised routes, our customers receive outstanding service, and our operational performance meets the highest standards.Working closely with the Lead Scheduler and Operations Management teams, you''ll help drive continuous improvement, efficiency, and great customer outcomes.What You''ll Be Doing: Planning and SchedulingCreate and maintain optimal schedules for Service Drivers in the Hayes Operations Center to maximise productivity and resource utilisation.Analyse routes and driver feedback to continuously improve efficiency.Monitor unplanned work and KPI trends to ensure resources are used effectively.Maintain backlogs at appropriate levels.Operational SupportSupport the Lead Scheduler through daily Op Rhythm Calls, weekly reviews, and ad hoc meetings.Assist with customer mobilisations and onboarding, ensuring smooth rollouts and fast responses to any issues.Resolve customer service queries in a timely and appropriate manner.Communication and CollaborationWork closely with Scheduling and Operations teams to meet KPI targets.Cascade updates on policies, process changes, and operational news to ensure staff remain ..... full job details .....