Pharmaceutical Assessment Program Administrator - FTC

Pharmaceutical Assessment Program Administrator - FTCAn exciting opportunity has arisen for a Pharmaceutical Assessment Program Administrator to join a national regulatory body responsible for safeguarding patient and public confidence in the pharmacy professionThe post holder will work autonomously, managing a varied administrative workload including application processing, data management, customer enquiries, and reporting, while providing a consistently high standard of customer service in a regulated environmentKey Responsibilities:Accurately process applications relating to the Pharmaceutical Assessment, including reasonable adjustments, appeals, nullification requests, and misconduct casesComplete a wide range of administrative tasks to a high standard, including updating CRM systems, managing trainee records, and coordinating communicationsRespond professionally to trainee and stakeholder queries by telephone and email, including complex or sensitive enquiriesMaintain and develop trainee data sets, ensuring records are accurate, complete, and up to dateProduce reports and management information using CRM tools, Advanced Find functions and Excel, supporting operational and regulatory reportingLiaise directly with internal and external stakeholders to investigate and resolve enquiries, escalating issues where appropriateSupport the upkeep of Standard Operating Procedures, FAQs, guidance documents, and trainee communicationsContribute to planning and delivery cycles for ..... full job details .....