Personal Banker

JOB RESPONSIBILITY PERSONAL BANKER 27,000LONDONPERMANANTFULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal networkDelivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking servicesEstablishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client''s behalfIdentifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone and/or face-to-face contact and ongoing relationship buildingFosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hallTo support the branch''s business development initiatives by promoting and attending business development and sales eventsTo process ''new a count''s applications, including NRI, postal service and other miscellaneous service requestsPreparation of DCS for service requestsTo handle all postal service requestsTo prepare the AML Risk Matrix and checklists for account openingResponsible for logging and maintenance of the postal registerDesignated as cover for the alternate Personal Banker position as and when requiredResponsible for ..... full job details .....