Permanent Customer Support Administrator Belfast BT3

Our client, based on the Airport Road Belfast, is seeking a Permanent Customer Support Administrator to join their team. Customer Support Administrator REPORTING TO:Operations Manager LOCATION:Airport Road Belfast PURPOSE OF ROLE The role will be responsible for maintaining various customer service functions, all within a fast moving, ever changing, competitive environment. Personal Characteristics and Experience Profile Required: The principal skills and experiences which the successful candidate will be able to demonstrate are: 3 rd level qualification is desirable but not essential (experience in a similar role preferred) 2 + Years experience in a similar role Excellent English (both written and spoken) Familiar with Microsoft Office suite of applications (MS Excel and Word experience) Accurate, articulate, courteous, friendly telephone manner, ability to work well under pressure, flexible, detailed and completely dedicated to work schedule. Independent but able to work in a team environment Attendance at in-house and external training courses will be also necessary KEY RESPONSIBILITIES and DUTIES Taking, checking and entering customer orders onto computer Dealing with customer queries/requests by telephone, fax, email Liaising with Carriers/Couriers to ensure efficient and timely delivery of products to customers Maintaining Quality systems and procedures Managing Customer back orders. Dealing with suppliers Placing Purchase Orders Maintain optimum stocks, ..... full job details .....