Permanent Case Handler - Customer Service

Job Opportunity: Case Handler - Customer Service Location: Durham, DH1 Salary: 24,851 + Monthly Bonus after successful 6-month probation Contract Type: PermanentHours: 9am - 5:30pm with a 1-hour lunch break. (37.5 hours per week) Are you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment. What You''ll Do:As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include:Processing instructions accurately from the instructing party.Conducting client triages and coordinating with medical professionals.Managing communications with clients, treatment providers, and other stakeholders.Documenting case histories meticulously on our case-management software.Taking ownership of cases to ensure timely completion and invoicing. Why Join Us?Life Assurance: 4x salary coverage.Healthcare Benefits: Medical Cash Plan with Simply Health.Wellness Initiatives: Cycle to work scheme.Generous Leave: 23 days holiday, increasing with service.Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office.Pension Plan: 5% matched contributions. What We''re Looking For: Essential qualifications include:GCSE C grade or equivalent.Experience in customer service, either ..... full job details .....