Performance Manager - Digital Products

Working Pattern: Hybrid - 3 days per week on-siteIndustry: Public Sector - International EducationWe are recruiting a commercially minded Performance Manager to join a large international organisation and help improve the performance of a growing portfolio of digital products and services.This is a high-impact role for someone who enjoys using data to answer important commercial and strategic questions.Where is performance improving? What is driving growth? Where are customers disengaging? What should be measured? Where should investment be prioritised? How should products be priced and developed to deliver stronger customer and commercial outcomes?The Performance Manager will work across product, marketing, sales, finance, operations and data teams, turning complex information into decision-ready insight and using that insight to influence what the organisation does next.This is therefore considerably more than a reporting role.Key Responsibilities. Develop and maintain performance frameworks across digital products and services. Define KPIs and measures aligned with business and product objectives. Establish appropriate performance targets and success measures. Analyse customer, product, marketing, operational and financial data. Build a connected view of performance across products, customers, channels and markets. Identify trends, risks, performance issues and growth opportunities. Analyse customer acquisition, engagement and retention. Identify opportunities to improve ..... full job details .....