Performance Insight Specialist

Shape the Future of Digital Commerce Operations! Are you a data-driven PMO professional who loves turning complex operational data into powerful, executive-ready narratives? A premium, global brand is looking for a Performance Insights andamp; Reporting Manager to join their European D2C Centre of Excellence (CoE) team.The LogisticsRole Type: 6-Month Contract (running until December 31, 2026)Work Location: Chertsey, SurreyWorking Model: HybridWhy This Role?This isn''t just a numbers-crunching job. You will own the operational performance narrative end-to-end for a massive, multi-market digital commerce ecosystem. Operating at the cutting edge of digital operations, you will act as the final quality gate for leadership reporting, governance, and AI-driven automation initiatives.What You''ll Do:Own the Metrics: Define, govern, and standardise calculation logic and operational KPIs across multiple European markets.Validate andamp; Champion Insights: Critically review automated and AI-generated reports, turning raw data into strategic "so-what" guidance for senior and C-level leadership.Drive Continuous Improvement: Diagnose delivery gaps (SLAs, backlogs, throughput) and proactively build the future reporting enhancement roadmap.Who You Are:A power user of Jira, Confluence, and Excel.Experienced with 5+ years in project/programme management and 3+ years in analytics/BI (ideally in a digital operations or multi-market environment).Globally-minded, conceptually fluent in what ..... full job details .....