Performance Coach

As a Performance Coach, you''ll work closely with operational teams to improve colleague performance through targeted coaching, behavioural development and high-quality customer conversations. Using performance data and quality insights, you''ll deliver tailored coaching interventions that drive better customer outcomes and support a culture of continuous improvement. Client DetailsWe''re looking for an experienced Performance Coach to join a growing team, working closely with operational colleagues and leaders to drive behavioural change, improve customer conversations and enhance overall performance.This role is focused on coaching rather than traditional training. You''ll use performance data, quality insights and observation to identify development needs, deliver tailored coaching interventions, and support colleagues in achieving measurable improvements in customer outcomes. DescriptionDeliver one-to-one coaching to colleagues and leadersUse quality and performance data to identify development needsSupport new starters through their early development journeyEnhance coaching capability within leadership teamsDrive behavioural change and conversational excellence across the operationPartner with Operations, HR and LandD to improve colleague and customer outcomes ProfileExperience coaching within a contact centre, customer service, operations or performance environmentStrong ability to influence and develop others through coaching conversationsComfortable analysing data ..... full job details .....