Performance and Planning Analyst

Join AX where our people and purpose drive us forwardAt AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the roleWe are looking for a Customer Support Advisor to efficiently and effectively manage a case load of motor claims during the period in which customers are utilising our hire vehicles. You will be required to attend the Fort Dunlop office for a minimum of two days per week. What you ll be doingmanage the hire process including quality checking claims to ensure no delays have occurred which would/or could affect the recovering of our hire chargesaccurately assess claim status and documentation on receipt of assigned claims to ensure claims are managed in the most efficient mannercorrectly validate claim type (whether credit repair, third party or ..... full job details .....