Performance Analyst

Annual salary: up to £31,101.84Customer Insight AnalystLocation:Milton KeynesSalary:£31,101.84 per annumHours:42.5 hours per weekContract:Permanent, Full TimeWorking Pattern:Monday to Friday, Office BasedBe the Voice Behind a Better Customer ExperienceAre you passionate about understanding what customers really need?Do you love turning data into stories, identifying trends, solving problems and influencing positive change?We''re looking for aCustomer Insight Analystto join our team in Milton Keynes. This isn''t just a reporting role - it''s an opportunity to shape how our customers experience our services every day.As our Customer Insight Analyst, you''ll combine your analytical expertise with your understanding of the customer journey to uncover valuable insights that drive service improvements. You''ll work closely with operational teams, leaders and stakeholders to identify opportunities, solve challenges and ensure customer feedback translates into meaningful action.If you''re naturally curious, enjoy digging into data, and are motivated by making a real difference to customers, we''d love to hear from you.What You''ll Be DoingChampioning the voice of the customer by analysing feedback, satisfaction measures and service performance data.Mapping customer experiences and identifying opportunities to improve the customer journey.Turning complex datasets into clear, actionable insights that support business decisions.InterpretingPower BI dashboards and reports that help ..... full job details .....