Performance Administrator

Job Title: Performance Administrator Location: Stone, Staffordshire Salary: 26,230 Overview The Performance Administrator is responsible for collecting, analysing, and reporting performance data across multiple clients, contracts, and service level agreements (SLAs), while supporting the management, development, and continuous improvement of internal systems. This is a collaborative role that works closely with colleagues across the business to review systems and services, identify opportunities for improvement, and assist in the delivery and implementation of enhancements. Key Responsibilities Data and Systems Work closely with the Performance team to produce month-end statistical reports for clients. Deliver routine reports on a daily, weekly, and monthly basis, as well as ad hoc reporting requests when required. Attend supplier and stakeholder meetings to obtain and communicate system updates across the business. Create, amend, and remove internal and external user access within company systems. Investigate and resolve data upload, return, and payment file issues, including reprocessing files where necessary. Manage the end-to-end client onboarding process, including participation in implementation and inception meetings. Support reporting development and system enhancements by identifying opportunities for improvement and escalating recommendations where appropriate. Provide performance data and statistics to support commercial and client-facing teams. Support tender and ..... full job details .....