People Services Manager - Service Delivery Role

People Services Manager - Service DeliveryLocation: Bradford - Hybrid 2 days a week in the office Contract Type: PermanentWorking Pattern: Full TimeSalary: £60,000Are you a passionate HR leader ready to drive exceptional service delivery in a dynamic environment? Our client is seeking a People Services Manager - Service Delivery to lead a high-performing team and ensure a positive, efficient, and professional HR experience across the organisation. If you thrive on fostering a culture of customer excellence and continuous improvement, we want to hear from you!About the Role:As the People Services Manager, you will:Lead and inspire a talented team of HR specialists, ensuring they are equipped to meet changing organisational needs.Drive a culture of customer service and innovation, promoting compliance and continuous improvement.Oversee end-to-end People administration and Employee Relations services throughout the colleague life cycle.Establish and manage service level agreements (SLAs) that define performance indicators and customer satisfaction targets.Collaborate with People andamp; Culture colleagues to enhance service quality and reduce processing times.Key Responsibilities: Service Delivery Excellence:- Create a collaborative and positive work environment- Ensure timely resolution of escalated and complex HR queries- Lead a proactive employee relations function, enabling early resolution and positive outcomesContinuous Improvement:- Regularly assess and improve People ..... full job details .....