Pensions TPA Manager

Pension Services TPA Manager London | Hybrid (3 days in office)Competitive salary + bonus + strong benefits A leading insurer in the UK pensions de-risking market is looking for a Pension Services TPA Manager to join its Customer Operations team. This is a key leadership role with responsibility for managing third-party administrators (TPAs), overseeing scheme transitions, and ensuring high-quality outcomes for policyholders across a growing bulk annuity portfolio. The Opportunity You''ll take ownership of TPA relationships and performance, ensuring strong governance, robust controls and consistent delivery across complex defined benefit schemes. This role combines operational leadership, stakeholder engagement and continuous improvement, with exposure to large-scale buy-in and buy-out activity. Key Responsibilities TPA Oversight andamp; Governance Lead oversight of third-party administrators, ensuring delivery against agreed SLAs, KPIs and quality standards Monitor performance across key areas including complex calculations, regulatory queries, payments and reporting Drive improvements across processes, controls and service delivery Team Leadership Lead and develop a team, including performance management, coaching and capability building Ensure the team is equipped to manage scheme complexity and deliver high-quality outcomes Scheme Transitions andamp; Delivery Support onboarding of new schemes and transitions into TPA operating models Work closely with internal teams ..... full job details .....