Pensions Service Delivery Manager

About the company: Alexander Lloyd is recruiting on behalf of a well-established and reputable business, specialising in Pensions Administration. The business works with a broad range of clients across the public and private sector and is recognised for its strong governance, technical expertise, and consistent delivery of high-quality services.About the role: We are seeking an experienced Pension Service Delivery Manager to lead the delivery of pensions administration services to a portfolio of Defined Benefit Schemes. This Senior position combines operational leadership, client management, and strategic improvement, ensuring service excellence, compliance, and sustainable growth. Aligned to the Middlesbrough office and operate a flexible hybrid working arrangement.Key Responsibilities: Support the Operations Manager in overseeing the delivery of pensions administration services across public sector schemes.Lead, mentor, and develop administration manager and wider teams.Contribute to commercial activity, including tender responses, billing, and profitability.Deliver client-facing work such as projects.Support strategic changes initiatives, including process and system improvements.Key Skills and Experience required: Pensions Administration background (Defined Benefits), with a strong track record of service delivery.In-depth technical knowledge of pensions administration and regulatory requirements.Proven people management experience, including performance management and ..... full job details .....