Pensions Administrator

Experienced Pensions AdministratorIsio''s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators.We currently have one open vacancy which can be based in or Croydon, Birmingham or Belfast city centre office with a hybrid workstyle.What does the role entail?You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.Calculating member benefits.Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.What we''re looking forPrevious experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.Excellent member service focus with the ability to deal with a variety of people, building relationships ..... full job details .....