Pensions Administrator

About the company: Alexander Lloyd is partnered with a Pension Administration firm and are currently recruiting for Pensions Administrator to join their fast-paced and collaborative BAU Pensions Admin team on a full-time and permanent basis! This position is aligned to their Reading office and operate a flexible hybrid working arrangement. About the role: The successful candidate will provide pension scheme administration to a portfolio of Defined Benefits (mainly) and Defined Contribution schemes. As a Pensions Administrator you will be responsible for processing member benefits such as deaths, retirements, divorces, transfers. As well as member events administration, there will also be opportunities to support with scheme events such as pension increases, processing annual benefit statements, producing administration reports and mailings. Key responsibilities: Processing member benefits in line with service level agreements. Performing manual calculations. Producing letter, emails and reports using set templates as well as producing bespoke letters and emails as and when required. Liaising and answer enquiries via telephone and email. Escalating any errors, omission and complaints in a timely manner Skills and experience required: At least 2 years'' experience of delivering administration services to Defined Benefit pensions schemes. Strong technical pensions and legislation knowledge and understanding Strong MS office skills Great communication and organisation ..... full job details .....