Pension Operations Analyst

About The Role FDM is a global business and technology consultancy. We are looking for a Pension Operations Analyst to join our client in the UK Wealth Management and Personal Pensions sector. This is an initial 6-month contract with the potential to extend. The role follows a hybrid working model, in Horsham with regular office attendance expected to support team development, knowledge sharing, and service improvement. Our client is entering a significant period of growth following a recent ownership change. They are investing in specialist pensions capability to improve service performance, strengthen controls, and prepare for future acquisitions. The UK personal pensions market is expected to grow substantially over the coming years. To meet this opportunity, the business is building a more scalable, specialist, and data-driven operating model. As a Pension Operations Analyst, you will help achieve two important goals: Restore service performance by reducing a backlog of pension cases and improving client outcomes. Help build a stronger future-state operating model that supports growth without compromising service quality. You will work closely with the Head of Operations and contribute to wider change initiatives, making your impact visible from day one. Responsibilities: Take end-to-end ownership of complex pension cases across SIPP administration, contributions, transfers, drawdown, benefit crystallisation events (BCEs), UFPLS, PCLS and pension payroll. ..... full job details .....