Pension Complaint Analyst

Honeycomb is delighted to be partnering with a financial services company as they establish their presence in Northern Ireland. With modern, centrally located offices in Belfast and a strong focus on culture, development and long-term growth, this is an excellent opportunity to join an organisation at an exciting stage of expansion.This role would suit a detail-oriented professional with experience in pensions or financial services who enjoys investigative work, analysing complex information and delivering fair customer outcomes. Importantly, this is not a call centre role. Instead, it is a case-based position focused on investigating pension complaints, reviewing evidence and reaching well-reasoned decisions in line with regulatory requirements.The RoleAs a Pension Complaint Analyst, you will manage a portfolio of pension-related complaints, investigating each case thoroughly to identify the root cause and determine an appropriate resolution. You will review documentation, assess evidence and liaise with relevant stakeholders to ensure complaints are handled fairly, accurately and in accordance with FCA regulations.Key responsibilities include: Managing a portfolio of pension complaints from initial review through to resolution Conducting detailed investigations, reviewing complex information and identifying the underlying issues within each case Gathering and assessing evidence from customers, financial advisers and internal departments Producing clear, professional ..... full job details .....