Pension Administrator / Associate

One of our Financial Services Clients require a Pension Administrator / Associate role to administer all transactions for the pension schemes to be completed to the highest standards within the service levels. You will deliver a service to the customers that is second to none. The role requires diligence towards each and every activity and to follow procedures. Each Associate will be responsible for service delivery by completing all instructions allocated to them by the Customer Account Manager or Service Manager.This is initially a long term temporary assignment to start ASAP, with the possibility of being made permanent.Responsibilities of the RoleProcess member transactions including contributions, transfers, retirements and benefit payments.Maintain accurate member records and update systems in line with scheme rules.Handle member queries and ensure customers receive regular and effective communication which is professional and delivered to the highest standards.Work in conjunction with the team to ensure all work is carried out to the highest quality and within the service levels laid down.Escalate any problems, mistakes, backlogs, or issues immediately to line manager.Report any breaches or complaints immediately to line manager and to Compliance.Where risks are identified, ensure these are documented and reported to the line manager and compliance.Achieve and maintain competence as required by the Company''s Training and Competence Scheme.Take responsibility for own ..... full job details .....