PCN Digital and Transformation Lead

The Digital, IT, and Transformation Lead will manage, maintain, and support existing projects and infrastructure across the PCN, ensuring they continue to deliver measurable benefits. The role will also involve scoping, planning, and delivering new initiatives, with a strong emphasis on enhancing digital capabilities and optimising IT systems.In addition, the role will provide hands-on IT support to practices within the network, resolving day-to-day issues, supporting the use of digital tools, and ensuring systems are optimised for efficiency, security, and patient benefit. The position will balance operational IT support with strategic digital transformation, underpinned by a quality improvement methodology.Transformation Projects

Oversee and maintain the delivery of existing transformation projects ensuring sustainability and ongoing benefits.Scope, plan, and implement transformation initiatives, working with clinical and management teams to ensure alignment with PCN priorities.Monitor and evaluate the outcomes of transformation projects, producing reports and recommendations for improvement; present findings to stakeholders at PCN meetings.Draft and prepare reports to support financial claims and ensuring timely submission to the Integrated Care Board.IT Support and Infrastructure

Act as the first point of contact for IT queries within the PCN, providing hands-on technical support to practices.Troubleshoot and resolve software issues promptly to minimise disruption.Liaise with our external IT supplier to escalate and resolve more complex issues.Ensure implementation of systems complies with NHS England, GDPR and cybersecurity requirements.Training and Digital Capability

Provide training andguidance to staff on the use of clinical systems, digital tools and IT processes.Ensure all staff receive induction on the PCNs IT systems and digital resources.Develop and maintain user guides, FAQs and knowledge resources for practices.Data and Reporting

Support practices in using business intelligence tools to extract, interpret and act on data.Promote high standards of data quality and integrity across the network.Greenwich PCN Alliance Limited has been running since 2020 and consists of 4 PCNs: Blackheath and Charlton PCN, Eltham PCN, Heritage PCN and Unity PCN. Our aim at Greenwich PCN Alliance Limited is support the improvement of primary care across Greenwich by providing support to Primary Care Networks (PCN) across Greenwich and recruiting Additional Roles via the the Additional Roles Reimbursement Scheme ..... full job details .....