Pcn Appeals Team Officer

Pcn Appeals Team Officer needed! Salary: 14.20ph Location: Bristol, BS1 Hours: Monday - Friday 9am - 5pm Till April 20271 day per week in the office, Monday to Friday (hybrid working arrangement).Successful candidate will be expected to attend the office as required for training, team meetings and operational needs.Purpose of the jobTo support the development and delivery of services within the Management of Place division by providing technical and customer service assistance to the team manager on various projects in front line activities. This post is designated as the entry level role within a defined career development structure and is designed to provide the post holder with a thorough induction in the work required to achieve the goals and targets of Traffic and Highways Maintenance. Key job outcomes/accountabilities Ensure tasks and allocated aspects of the project are completed on time and to standards set by the team manager. Assist the team manager in the delivery of the work programme by: Data entry onto spreadsheets and databases Responding to appeals against Penalty Charge Notices Responding to general enquiries via email General office and admin duties including opening and logging post Liaising with other internal departments in relation to more technical appeals. Occasional site visits in order to undertake checks/collate evidence. Providing advice to our Customer Service Centre on enquiries relating to Penalty Charge Notice appeals. Ensure secure ..... full job details .....