PBH Customer Service Executive

Our client has an opportunity for an experienced PBH (Power by the Hour) Customer Service Executive to join them on a contract basis. This is an exciting opportunity to join a well-established OEM in aircraft manufacture, providing class leading MRO support.

As a Customer Service Executive within the PBH team, you''ll be integral to managing and supporting customer accounts, ensuring the seamless delivery of aircraft parts and services.

Role: PBH Customer Service Executive
Location: London & South East (Onsite only)
Shift Pattern: Mon-Fri Days only.
IR35 Status: Inside
Hourly Rate: tbc

Contract Position 12 Months

Responsibilities will include

* Managing customer requirements and coordinating orders.
* Negotiating and procuring parts, interfacing with other departments to ensure timely delivery.
* Following up on credit notes and invoice queries.
* Coordinating contractual review meetings with customers.
* Monitoring operational performance data against contractual targets.
* Exceeding customer expectations and company standards.
* Creating and updating Customer Procedure Sheets.
* Addressing customer queries, escalating as necessary, and providing regular feedback.
* Utilising quality systems to identify and address process failures, implementing necessary

Experience required

* Experience of working within the aircraft component industry
* Demonstrate collaboration and are effective team players.
* Possess attention to detail, ensuring accurate information delivery.
* Are self-motivated and thrive in a fast-paced environment.
* Enjoy problem-solving, often requiring team input.
* Have proven customer-facing experience, showcasing negotiation skills.
* Exhibit confident communication abilities.

To be successful in your application it is a requirement that you are a UK citizen at the time of application.