Payroll and Benefits Administrator

As a Payroll and Benefits Administrator in Liverpool, you''ll handle payroll and employee benefits, ensuring everything runs smoothly and accurately. This role is key to keeping things organised and supporting the Accounting and Finance team.Client DetailsOur client is a well-established and successful UK organisation with a strong presence across the country. As part of a larger group, the business has a diverse portfolio of operations and a strong track record of continued growth and investment.DescriptionManage the Benefits Administration function, ensuring effective and accurate processing of employee benefit queries and requests.Take ownership of the Benefits shared mailbox, reviewing, organising and responding to employee queries in a timely manner.Triage incoming enquiries, identifying and prioritising urgent requests and escalating where appropriate.Maintain and improve mailbox management processes to ensure an efficient and consistent approach across the team.Set up and manage automated responses and mailbox rules to enhance the employee experience and streamline administration.Review, maintain and update Benefits Standard Operating Procedures (SOPs), ensuring documentation remains accurate and fit for purpose.Support the Payroll team with administrative activities and payroll-related queries as required.Act as a key point of contact for employees and stakeholders, providing a high level of customer service.Identify opportunities to improve processes and recommend ..... full job details .....