Payments Clerk

Payments ClerkLocation: Bristol (Hybrid Working Available)Job Type: 11 Month Fixed-Term ContractSalary: £27,000 - £31,000The OpportunityWe are seeking a detail-oriented and customer-focused Payments Clerk to join the Customer Services team based in Bristol. This is an excellent opportunity for an individual with experience in payments, banking, finance, or a regulated financial services environment to play a key role in ensuring the accurate, timely, and compliant processing of payment transactions.Key ResponsibilitiesProcess payment transactions accurately and efficiently while meeting service level agreements (SLAs) and key performance indicators (KPIs).Deliver a high standard of customer service to both internal and external stakeholders, ensuring payment-related queries are handled professionally and promptly.Follow established payment procedures and maintain compliance with regulatory requirements and internal controls.Manage daily workloads effectively, identifying and escalating issues that may impact deadlines, service delivery, or operational controls.Investigate and resolve payment queries, obtaining additional information from customers where required.Contribute to continuous improvement initiatives by identifying opportunities to enhance operational efficiency and compliance.Maintain accurate records and demonstrate strong attention to detail in all aspects of payment processing.Handle customer complaints in accordance with regulatory requirements and internal ..... full job details .....