Payments and Investigations Analyst

Job Advertisement: Payments and Investigations AnalystLocation: London (Hybrid)Duration: 12 months (likely extension)Working Pattern: Full Time Role Overview:We are seeking a detail-oriented Payments and Investigations Analyst to join our financial services team. In this pivotal role, you will ensure that daily operational tasks are completed accurately, on time, and in line with our established procedures. You will address issues proactively, maintain operational standards, and enhance our payment-related processes.Key Responsibilities:Manage group email inboxes, ensuring timely responses to all inquiries.Process payment-related investigations daily, resolving outstanding items efficiently.Execute daily cash pooling to meet customer target balances within set deadlines.Ensure all investigations are addressed within 24 hours, keeping all stakeholders informed.Oversee the SAA Messaging database, allocating incoming SWIFT messages to relevant teams.analyse and report on compliance with regulation EU2023/1113 for EMEA offices, documenting any failed transactions as investigations.Generate monthly reports on investigations related to EU2023/1113.Respond to Requests for Information (RFI) from internal and external departments, ensuring adherence to SLA guidelines.Contribute to cross-training initiatives and team succession planning, providing one-on-one reviews and appraisals.Assist in the creation and execution of User Acceptance Testing (UAT) plans and scripts. ..... full job details .....