Payments and Care Charging Manager

Payments and Care Charging Manager
Location: Hackney E8 (Hybrid)
Start: June 2026
Length: 3 Months
Rate: -224.59 a day PAYE / -302.65 a day Umbrella
Directorate: Finance and Resources
Service: Adult Social Care Finance

The London Borough of Hackney is seeking a Payments and Care Charging Manager to lead and develop a team of up to nine staff. This role is pivotal in delivering an efficient financial service to Adult Social Care, ensuring that all payments, billing, and financial assessments comply with the Care Act 2014 and corporate policies. You will be responsible for ensuring the Council remains compliant with changes in legislation and welfare benefits while refining the ICT systems that support these functions.

• Leadership: Manage, mentor, and appraise staff to create a performance-focused culture that achieves team objectives and maintains high morale.
• Compliance & Policy: Deliver the Council''s payments and care charging policies in accordance with Standing Orders, Financial Regulations, and Government rules.
• System Integration: Support the implementation and integration of IT systems, specifically ensuring the social care database (Mosaic) and CedAr FMS work seamlessly together.
• Financial Management: Oversee the annual uplift of payment rates, end-of-year accounts procedures, bad debt provision, and the recovery of social care debt.
• Expert Advice: Ensure the delivery of expert guidance on deferred payment arrangements, third-party top-ups, and the Welfare Benefits Advice service.
• Direct Payments: Manage the financial support and audit functions for the Council''s Direct Payment scheme across both Adult Social Care and Children and Families directorates.

We are looking for a candidate who balances technical financial expertise with strong interpersonal skills. You should possess:

• Knowledge: A working understanding of the Care Act 2014, Social Care legislation, and Welfare Benefits.
• Experience: Proven experience in Accounts Payable and Receivable within the public sector or a large organization, alongside experience in managing staff in a finance environment.
• Technical Skills: Proficiency in financial management systems (such as CedAr, PARIS, or Mosaic) and the ability to analyze complex data to improve performance.
• Qualifications: A qualification in Business and Finance, AAT level or above, or equivalent professional experience.
• Customer Focus: A commitment to providing a service that is sensitive to the needs of service users, providers, and their families.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.