Patient Services Manager

Patient Services Manager

Location: Leicester City Centre (Free Parking Available)
Salary: £35,000-£40,000 per year
Hours: 37.5 hours per week
Department: Administration Leadership Team


About the Role

We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team.

You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.

Key Responsibilities
Staff Management

• Line manage the administration/reception team, supporting productivity and development
• Conduct regular supervisions, appraisals, and management meetings
• Oversee the induction process for new staff, ensuring all milestones are met
• Motivate, support, and lead staff, modelling organisational values
• Ensure staff are trained and aware of policies relevant to their roles
• Monitor workload and allocate tasks effectively, resolving issues as they arise
• Manage team rotas, leave requests, and staffing cover to ensure smooth operations
• Participate in recruitment and retention of staff as required

Operational Delivery

• Ensure timely and professional handling of all telephone and visitor enquiries
• Manage phone systems, answering procedures, and messages
• Support teams by providing resources and guidance to complete tasks efficiently
• Maintain booking systems and schedules, including room bookings and shared resources
• Ensure notice boards, displays, and communications are up to date
• Review and improve operational systems and processes through audits and feedback
• Induct visiting or temporary staff, completing necessary documentation

Customer / Visitor Services

• Ensure up-to-date information is maintained for all visitors and enquiries
• Handle complex enquiries and act as a first point of contact for complaints
• Maintain feedback systems and ensure lessons learned are shared
• Organise and lead customer/visitor engagement initiatives

Knowledge & Skills

• Strong understanding of organisational values and procedures
• Proficient in relevant IT systems and software
• Knowledge of scheduling, booking, and administrative systems
• Excellent leadership, organisational, and communication skills
• Commitment to personal and team professional development

Apply Now

If this looks suitable, apply today to join a dynamic and supportive team.