Patient Services Coordinator

Patient Services CoordinatorWeybridgePrime HealthPrime Health provide high-quality diagnostic imaging services, including MRI, CT, X-ray, Ultrasound and DEXA scanning, across NHS and private sector settings throughout the South Coast. We are dedicated to delivering safe, efficient and patient-centred imaging services that meet both clinical and operational excellence standards.Position Overview:This role is accountable for being the first point of contact for patients and service users, providing an in-depth knowledge of outpatient and diagnostic scheduling procedures. In addition, this role will liaise closely with the referrer and MIP clinical and non-clinical teams to ensure patients receive timely and appropriate appointments according to their request and care pathway.Within the team, the role includes scheduling functions, general administrative support and telephone cover, as well as offsite reception cover.Key Responsibilities:- Acting as the first point of contact for all patient enquiries to MIP.- On receipt of all new referrals, ensuring that the vetting process has been followed in line with departmental guidelines.- Being responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with MIP Policies and Procedures, escalating any exceptions.- Liaising with patients to ensure that a mutually convenient date and time is agreed, including urgent referrals.- Ensuring that patients are ..... full job details .....