Patient Services and Sales Coordinator

££ Patient Services and Sales Coordinator
££ Location: Solihull | ££ Full Time: 37.5 hours (incl. some weekends) | ££ £25,000 – £27,000 (DOE)
Join my client’s team and make a difference in patient care!
My client is seeking a confident, friendly, and proactive Patient Services and Sales Coordinator to be the welcoming face of their Solihull clinic. This is a fantastic opportunity to combine excellent customer service with sales and administration skills, supporting patients from their first enquiry through to post-treatment care.
What You’ll Do:
££ Act as the first point of contact for patient enquiries – via phone, email, and online.
££ Convert inbound leads into bookings by promoting clinic services and building rapport.
££ Manage all patient appointments – bookings, cancellations, and updates.
££ Maintain accurate patient records and lead-tracking databases, including follow-up activity.
££ Collaborate with clinical and administrative teams to ensure a smooth, exceptional patient journey across both private and NHS services.
££ Stay informed on treatment options, pricing, offers, and consultant availability to guide patient decisions confidently.
££ Provide insights to the leadership team on patient trends, service opportunities, and promotional feedback.
££ Perform general administrative duties to ensure smooth clinic operations.
What My Client is Looking For:
£ A confident communicator with a professional and approachable manner
£ Excellent organisational skills and attention to detail
£ Sales-focused mindset with a passion for delivering top-tier patient service
£ Previous experience in healthcare or a customer service role is preferred
What’s On Offer:
££ Competitive salary of £25,000 – £27,000 (depending on experience)
££ 37.5 hours per week – with some weekend work required (and compensated)
££ The chance to make a real impact on patients’ care journeys
££ A supportive, professional working environment