Patient Services Advisor

Belmont Recruitment are currently seeking experienced candidates for several temporary Patient Service Advisor vacancies within the Boston area. These are full-time positions working 37.5 hours per week, Monday to Friday. Overview: The successful candidates will provide a high-quality customer service to patients, supporting with appointment bookings, rescheduling and general enquiries. The roles will involve communicating with patients and healthcare teams and ensuring information is recorded accurately and efficiently Main Duties: Handle inbound patient enquiries via telephone and other communication channels, providing clear and helpful information Book and reschedule patient appointments and procedures in line with relevant procedures and guidelines Contact patients regarding appointments, procedures and alternative booking options Manage booking tasks and monitor available appointment capacity Liaise with internal teams and healthcare services to coordinate patient pathways and resolve queries Signpost patients to the appropriate services where required Record patient information and accessibility requirements accurately on relevant systems Escalate issues and concerns appropriately to the Patient Services Supervisor Produce and process relevant correspondence and clinical letters Maintain confidentiality and ensure all information is handled appropriately Prioritise workload effectively while working to deadlines, targets and service requirements Essential Criteria: ..... full job details .....