Patient Services Administrator - Surrey Downs H&C

Overview

Surrey Downs Health and Care is looking to recruit a hard-working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.What You Have

Good interpersonal and communication skills with experience of dealing with people at a variety of levelsStrong organisational skillsExperience of delivering a wide range of administration tasks to a high standardExperience of working within a teamProven track record of delivering on objectives within a constantly changing environmentAbility to act on own initiative and work independently, where requiredStrong IT and written skills for the regular use of electronic systems, including Word, Excel and Emis – training will be given for EmisResponsibilities

Provide a high quality efficient administration service to support the smooth running of Specialist Services.Work flexibly within the wider administration teams and SPA to deliver a services effectively with clinicians, team leaders.Provide a high quality customer care first point of contact service using the telephone, email, written correspondence and or face to face. This may involve the delivery of reception, patient admissions and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload.Provide the day to day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.Be the non-clinical point of contact for patients, carers and others utilising the service; managing any enquiries, problems or concerns when required and/or passed onto the relevant member of staff for action.Respond to and manage unexpected events occurring within site/ front of house.Retrieve messages from clinical team telephone answer machine, as agreed and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.Ensure that mail is collected and despatched promptly.Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services . Checking patient basic details are correct in system and up- dating any amendments.Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.About Surrey Downs Health and Care

Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.Surrey Downs Health And Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:The three GP federations representing practices that operate in the Surrey Downs areaCSH SurreyEpsom and St Helier University Hospitals NHS TrustSurrey Council CountyWe collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.How to apply

For further details / informal visits contact: Name: Tracey PrittJob title: SPA and Specialist Service Support ManagerEmail address: tracey.pritt@nhs.netTelephone number: 07918 476 ..... full job details .....