Patient Service Advisor

Location:

Princess Street Practice but may be required to work across Cluster

Closing Date: 19 September 2025

To apply for this post, you will need to complete the application form: https://nexushealthgroup.nhs.uk/2025-application-form

Please submit this by the closing date. If you have any recruitment queries please email: selicb.nexushr@nhs.net

Please note CVs will not be accepted without an application form.

Nexus Health Group has an exciting opportunity for Patient Services Advisors to work across our organisation. This position is well suited to someone looking to gain hands on experience and who has a proven track record of thriving in a very busy but supportive environment.

Main duties of the jobYour main responsibilities will be to assist our patients to access our services in the most effective way possible. You will be responsible for greeting and assisting patients in using our services, ensuring patient enquiries are handled courteously, efficiently and with empathy and ensuring administration tasks are undertaken with due care and attention to details.

About usNexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant and Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

Job responsibilitiesPlease see attached Job Description and Person Specification for details and requirements of the role.

Person SpecificationQualifications

GCSE or NVQ Level 2 or equivalent experience.

Ability to follow practice polices and procedures and ensure that patient paperwork is accurate and prepared in a timely manor to facilitate the smooth running of the practice and delivery of high quality patient care

Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established polices and procedures

Support practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date.

Experience of providing support to patients and work colleagues

Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area HR in line with established polices and procedures

Experience of working a with patients and multi-disciplinary staff , ideally within a health care setting

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal ..... full job details .....