Patient Service Administrator

Patient Services Administrator Location: Newport, Isle of WightSalary: 24K to 28K per annumJob Type: Full-Time, PermanentPertemps Isle of Wight is recruiting on behalf of one of our valued clients for a Patient Services Administrator to join their growing team based on the Isle of Wight.This is an excellent opportunity for an experienced customer service professional who enjoys helping others and thrives in a fast-paced environment. The successful candidate will play a key role in supporting patients throughout their healthcare journey, ensuring exceptional service and efficient administration at every stage.The Role As a Patient Services Administrator, you will be the first point of contact for patients, carers, families and healthcare professionals. You will provide support via telephone, email and online communication channels, assisting with appointments, enquiries and administrative processes while delivering a high standard of customer care.Key ResponsibilitiesAct as the first point of contact for patient enquiries, providing professional and responsive customer service.Handle telephone calls, emails and online enquiries efficiently and sensitively.Book patient appointments, assessments and ongoing treatment sessions.Maintain accurate and up-to-date patient records and administrative documentation.Ensure all information is handled in line with confidentiality, compliance and data protection requirements.Escalate concerns or issues that may impact patient care or ..... full job details .....