Patient Liaison Advisor

Our client is looking for people to join their Patient Service team. You''ll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS will be required for this role - applicants must either hold a current DBS or be willing to obtain one themselves. Key responsibilitiesHandle inbound and outbound calls, delivering excellent customer serviceManage patient enquiriesComplete accurate data entry and keep patient records up to dateProduce written follow-ups (e.g., letters) where patients can''t be reached by phoneWork to deadlines and service targets, escalating issues appropriatelyMaintain confidentiality and handle sensitive information in line with data protection Essential experience/skillsExcellent customer service skills and professional telephone mannerCalm, patient and empathetic approach when speaking with patients, including vulnerable individualsStrong data entry experience (accurate, with high attention to detail)Confident using IT systems (CRM/database/admin systems)Organised, reliable and able to manage a busy workload DesirablePrevious contact centre experienceExperience in healthcare, patient services or clinical administration What''s on offer 13.30ph, 37.5 hours per week,Monday till Friday 09:00-17:00 with every second Saturday worked and a day off in the weekHarlow-based, on-site roleTemp-to-perm opportunity (permanent role available following a successful temporary ..... full job details .....