https://jobs.co.uk/job/patient-experience-lead-vip-healthcare-practice-office-angels--16a43613-394f-48b9-afea-5ca9f0eec849 RSS feed for Patient Experience Lead VIP Healthcare Practice at Office Angels. en-gb Wed, 26 Aug 2026 17:30:21 GMT https://jobs.co.uk/job/patient-experience-lead-vip-healthcare-practice-office-angels--16a43613-394f-48b9-afea-5ca9f0eec849 https://jobs.co.uk/job/patient-experience-lead-vip-healthcare-practice-office-angels--16a43613-394f-48b9-afea-5ca9f0eec849 Wed, 26 Aug 2026 11:53:58 GMT Location: London | Salary: 50000.00-50000.00 Annual | Type: Permanent | Patient Experience Lead VIP Healthcare Practice 50,000 London Full-TimeThe RoleAs Patient Experience Lead, you will be the driving force behind delivering an exceptional end-to-end experience for a portfolio of VIP patients within a prestigious private healthcare practice.Working closely with the Founder and CEO, you will act as the primary point of contact for patients, ensuring every aspect of their healthcare journey is managed seamlessly, professionally, and with absolute discretion.Key responsibilities include:Managing a portfolio of approximately 160 VIP and internationally based patientsCoordinating all aspects of the patient journey, including consultations, diagnostics, treatment plans, communications, logistics, and follow-up careDelivering a highly personalised, concierge-style service while maintaining the highest standards of clinical professionalismSupporting the Founder and CEO''s patient portfolio directlyLeading and developing a team of two Patient Coordinators and one ReceptionistOverseeing front-of-house operations and ensuring consistently outstanding patient satisfactionManaging sensitive patient matters, complaints, and escalations with empathy, discretion, an... Permanent