Patient Experience Lead VIP Healthcare Practice

Patient Experience Lead VIP Healthcare Practice 50,000 London Full-TimeThe RoleAs Patient Experience Lead, you will be the driving force behind delivering an exceptional end-to-end experience for a portfolio of VIP patients within a prestigious private healthcare practice.Working closely with the Founder and CEO, you will act as the primary point of contact for patients, ensuring every aspect of their healthcare journey is managed seamlessly, professionally, and with absolute discretion.Key responsibilities include:Managing a portfolio of approximately 160 VIP and internationally based patientsCoordinating all aspects of the patient journey, including consultations, diagnostics, treatment plans, communications, logistics, and follow-up careDelivering a highly personalised, concierge-style service while maintaining the highest standards of clinical professionalismSupporting the Founder and CEO''s patient portfolio directlyLeading and developing a team of two Patient Coordinators and one ReceptionistOverseeing front-of-house operations and ensuring consistently outstanding patient satisfactionManaging sensitive patient matters, complaints, and escalations with empathy, discretion, and professionalismActing as the operational hub of the practice, ensuring smooth daily clinic operations and effective patient care coordinationWho We''re Looking ForA healthcare background is essential for this position.We are seeking an experienced patient services, healthcare operations, or ..... full job details .....