https://jobs.co.uk/job/patient-experience-lead-vip-healthcare-practice-office-angels--0b8502bf-84dd-46d9-b71e-9b1e3441c5bb RSS feed for Patient Experience Lead VIP Healthcare Practice at Office Angels. en-gb Thu, 20 Aug 2026 15:29:18 GMT https://jobs.co.uk/job/patient-experience-lead-vip-healthcare-practice-office-angels--0b8502bf-84dd-46d9-b71e-9b1e3441c5bb https://jobs.co.uk/job/patient-experience-lead-vip-healthcare-practice-office-angels--0b8502bf-84dd-46d9-b71e-9b1e3441c5bb Thu, 20 Aug 2026 11:52:35 GMT Location: London | Salary: 38000.00-38000.00 Annual | Type: Permanent | Patient Experience Lead VIP Healthcare Practice 40,000 London Full-TimeAs Patient Experience Lead, you will:Be the primary point of contact for a portfolio of approximately 160 VIP patientsCoordinate all aspects of the patient journey, including appointments, logistics, communications, and follow-up careDeliver a highly personalised, concierge-level service to an affluent and internationally based client groupWork closely with the Founder and CEO, whose patients you will support directlyManage and develop a team consisting of two Patient Coordinators and one ReceptionistOversee front-of-house operations and ensure a consistently exceptional patient experienceHandle sensitive issues and occasional escalations with professionalism, discretion, and calmnessAct as the operational centre of the practice, ensuring smooth day-to-day clinic activityWho we''re looking forYou''ll be a confident, polished, and highly organised professional with experience supporting demanding client groups where service excellence is non-negotiable.You''ll likely come from:Private healthcareConcierge servicesLuxury hospitalityPrivate members clubsExecutive supportHigh-end customer experience environmentsYou''... Permanent