Negotiable
Overview
Description ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement. This position is an onsite role, and candidates must be able to work on-site at Bon Secours - Chester Emergency/Imaging Center in Chester, VA. We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.Responsibilities
Perform admitting duties for all patients admitted for services at the hospital; assign accurate MRNs, complete medical necessity / compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while providing excellent customer service as measured by Press Ganey.Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable; adhere to policies and provide excellent customer service with appropriate compassion.Be accountable for point of service goals as assigned and utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits of accounts and ensure forms are completed accurately and timely to meet audit standards; provide statistical data to Patient Access leadership.Pre-register patient accounts prior to visits; perform inbound and outbound calling to obtain demographic, insurance, and other patient information including financial liabilities; collect point of service collections and past due balances including payment plan options.Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures, and distribute educational documents (Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services).Review eligibility responses in the insurance verification system; select applicable insurance plan code, enter benefit data to support POS and billing processes to assist with a clean claim rate.Screen for medical necessity using ABN software to inform Medicare patients of possible non-payment of tests by Medicare; distribute ABN as appropriate; distribute and document other designated forms and pamphlets.Qualifications
1+ years of customer service experienceHigh School Diploma/GED RequiredCRCR Required within 9 months of hire (Company Paid)Company and Benefits
Join an award-winning company. Five-time winner of “Best in KLAS” 2020-2022, 2024-2025; Black Book Research''s Top Revenue Cycle Management Outsourcing Solution 2021-2024; 22 HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024; Everest Group RCM Operations PEAK Matrix Assessment 2024; HBI Revenue Cycle Awards 2020, 2022-2023; Energage Top Workplaces USA 2022-2024; Fortune Best Workplaces in Healthcare 2024; Monster Top Workplace for Remote Work 2024; Great Place to Work 2023-2024.Work culture and development:Emsemble is a place where associates can do their best work and be their best selves. Growth – professional development and tuition reimbursement; Recognition – incentive programs; Equal employment opportunity employer.EEO and Accessibility
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable laws. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act. If accommodation is required in the application process, please contact ..... full job details .....