Patch Engineer

Patch Engineer
Shift Pattern: 4-on-4-off, rotating days and nights
Location: Hybrid (2 days in Cambridgeshire per week)
Length: 6 Months
Start Date: 1st september 2025 (TBC)
Rate: -300400 p/d Inside IR35

We''re hiring 2 Patch Engineers to join a dynamic team within a leading Network Operations Centre.

This role directly supports business objectives by ensuring the security, stability, and performance of our clients IT infrastructure through the timely application of software updates (patches).

ROLE RESPONSIBILITIES

• Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software.
• Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and support to the team
• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
• Ensure all implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas.
• Perform daily, weekly and monthly scheduled tasks relating to Patching and AV management when required.
• Escalate potential service issues to line management and ITIL Services
• Raise potential problem issues with Problem and Incident Management.

SKILLS AND EXPERIENCE

• 3+ years of experience in a similar SLA-driven support role.
• Good knowledge of IT platforms, equipment and applications.
• Proven Customer service skills.
• Industry recognised qualifications in relevant areas.
• Knowledge/experience in the following technologies.

- Windows Server/Workstation
- Patch Management Software
- SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.)
- Experience with troubleshooting (Event Viewer, Log Files, Command Prompt)
- Basic networking

If you''re proactive, detail-oriented, and ready to make an impact in a fast-paced environment, we''d love to hear from you! Apply now!