Passenger Services Agent - Part-time - Korean Speakers only

Passenger Services Agent - Part-time - Korean Speakers onlyWe are actively searching for vibrant and fluent Korean-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport!You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health and safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.Hours of Work: Part-time (18.75h/week)Passenger Service Agent Responsibilities: Responsible for the smooth running of the daily operation within Passenger Services Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health and safety and security regulations.Ensuring that we are providing best in class customer service delivery for our customer airlines.Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer ..... full job details .....